We will arrange for the shipment of your placed order. Your ordered product(s) will be shipped from our own stores/ warehouses located in India. We try to deliver you the ordered product(s) within 2 to 10 business days from the receipt of your order, depending upon the address for delivery you have provided. However shipping is scheduled, it is an estimated time period and it can’t be guaranteed. For any delays in the shipments, we are not liable. Order deliveries will be made to you by third-party courier companies or logistics companies during working hours on any day between Monday and Sunday.
The product(s) will need to be signed for upon delivery. We take no responsibility for product(s) signed by a person other than the one who has placed the order at the address provided at the time of placing the order. We are not responsible for damage of product(s) after delivery if its package has been opened by you, already. All claims for shortage or damage must be reported to our contact number or mail on the day of delivery through the ‘Contact Us page on our website. Also, the said shortage of goods needs to be highlighted and signed on the ‘Proof of Delivery’ copy and returned to the delivery person.
Cancellation of the online orders is allowed only till 10 am for orders placed prior to this time of the same day or in the previous 24 hours (post 10 am of the previous day). Post 10 am orders are processed for pick up. Once the orders are sent out for picking up they cannot be canceled under any condition. Being edible products, we cannot use the products after their cancellation.
Silkstoriesbyaditi requests its valuable customers to note that they are liable to make the full payment for orders which have been procured based on their order. You cannot deny the receiving and also you would still be liable to make the payment.
In case we receive a cancellation notice from you within 24-HRS of placing the order and the order has not been processed by us. we will be more than happy to cancel the order and refund the entire amount to you within 10 to 15 days. We will not be able to cancel those orders that have already been processed and shipped by us.