Once the order is canceled we will initiate the refund within the next 48 hours.
Once the product is dispatched the order cannot be canceled.
If silkstoriesbyaditi.com is unable to deliver your order, then a complete refund will be made. We do not take responsibility, if the delivery is delayed or not delivered by the vendors because of bad weather or any other unexpected circumstances. All payments for a refund of the transaction price shall be done within seven days.
To be eligible for a return, your ordered item must be unused and in the same condition that you received it. It must also be in the original packaging. Also, please keep in mind that the regular-priced items may be returned or refunded, but sale items cannot be returned or refunded.
To return your product, you should mail your concren to email@example.com. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURNS & EXCHANGES
As a company policy, we provide a refund/return on any product once sold. Once the silkstoriesbyaditi pieces are sold they can be exchanged and returned (provided the aforementioned terms and conditions are met).
Once acknowledged by the team during the next working day, please send the product back to us, we do a reverse pickup facility. Please do not forget to take an acknowledgment receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Silkstoriesbyaditi will not be responsible for any lost shipment.
Terms and Condition for the Exchange:
Exchange can be done within 7 days for the date of delivery
Only products which are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging, and eligible for exchange.
Please mention your name, address, number, email, and order id on the parcel along with the size needed.
Please do note, that exchange is allowed once per order.
Can I cancel my order?
You can cancel your order before shipping of order. Please write to us at firstname.lastname@example.org to request a cancellation or you can directly cancel the order through website.
The customer agrees not to dispute the decision made by silkstoriesbyaditi and accepts silkstoriesbyaditi decision regarding the cancellation.
Can I exchange a part of my order?
You can exchange any products that are eligible for exchange within 48 hours of delivery.
We endeavor to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
Exchange/Return not accepted if Customer does not like the material or color of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.
Our products are made and handled by human hands involving various processes. There are bound to be variations in color, finish and overall look. The colors you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
Exchange/Return not accepted if the product is washed and worn.